SHIPPING & WARRANTY

 

Australian Shipping Details

 

How long will my order take to arrive?

Product purchased from Zac Speed store is shipped by Star Track and can take up to 3-7 working days dependent on what part of the country you live. If you cannot be assured you will be at the advised delivery address it is recommended that you either ship to an address where the product can be signed for such as a work address or consider “Authority to Leave” request. In which case if you are not home the driver will leave the shipment conveniently at your door. Alternatively you will need to follow the missed delivery instructions for either Depot or Post office pick up. It is your responsibility to collect the shipment one the parcel has left the Couriers possession.

What is the return/refund policy for a website purchase?

We have a 100% satisfaction policy. If for some reason you are not satisfied with a shipped order (does not fit correctly, not as described, faulty, just not happy etc), please contact us at [email protected] with your reason for return. We have a 14 day (from date of receipt) return policy for product that has been shipped from the Zac Speed online store. If you purchased your product from a retailer please return it to the point of purchase. Product returned to Zac Speed is shipped at the cost of the return sender. The value reimbursed to the purchaser is the cost of the product being returned only. Goods must be returned in their original condition, with all tags and labels attached. Goods may be tried on for fit but must be otherwise unworn. Goods must be returned unsoiled or undamaged and must include the original receipt.

Who assumes the cost and risk of returned items?

In all cases, you are responsible for ensuring that the goods arrive at our dispatch location safely. Note down tracking numbers of goods sent to ZAC SPEED. We do not accept responsibility for goods that fail to arrive in their original condition. For this reason we encourage you to insure the goods against loss or damage while in transit. You must also pay for the cost of returning the goods unless we deem them to be faulty or not as described, in which case we will credit you for the cost of returning the goods.

How long will a return take to be processed?

Returns will be processed within 1-5 working days of receiving the goods at the point of dispatch. You will be notified by email once refunds have been processed.

What is the policy for transfer of property in the goods?

Property of the goods is passed to you as soon as they are dispatched from our warehouse.

My shipment has not turned up. What do I do?

Contact us at [email protected] if you have not received your product after 10 working days from the time you placed your order.

Payment and Pricing

Zac Speed uses PayPal as the merchant system for all transactions. All Australian pricing includes GST


New Zealand Shipping Details

 

Zac Speed offers a very competitive Flat Fee rate to our New Zealand customers. This can vary for larger orders.

Delivery Times:

All orders shipped to New Zealand will be shipped with Star Track. They advise a 5-7-business days delivery to most areas in New Zealand

Payment and Pricing

Zac Speed uses PayPal as the merchant system for all NZ transactions. Prices when purchased from Australia are GST free.

Customs/Duties:

Orders over NZD$175.00 can incur customs taxes in New Zealand. Zac Speed has no control over these taxes and cannot advise what they will be once your parcel has arrived in New Zealand.

Please be aware when you are ordering for International deliveries you warrant, understand and agree to the following:

  1. Customers are liable for any relevant customs charges, duties or tariffs for their country.
  2. Customers understand that if the goods sent from us are impounded by customs, delivery charges and cost of goods will not be refunded.

3.  Customers understand that if the goods are returned, the customer will be charged for all shipping charges (to and from the customer).

To protect our global distribution network ZAC SPEED PTY LTD will not devalue invoices or ship under valued proforma invoices.


International Shipping Details

 

Zac Speed offers a Flat shipping rate on all international orders. We use Express International shipping services. Zac Speed will not ship to The USA or Canada. Please click to link below to find a stockist in these countries.

https://zacspeed.com/stockists/

Delivery Times:

All orders shipped out of Australia are shipped with Australia Post Express Courier International. They advise 5-10 business day delivery to most countries around the world. Remember that once the goods arrive in your country, Australia Post might require local contractors for on-forwarding and they are then relying on them to operate efficiently and without error. Due to the many variables encountered with international freight contractors, Zac Speed cannot be held liable for international consignments that are lost in transit.

Payment.

Zac Speed uses PayPal as the merchant system for all International transactions. All international pricing is GST(VAT) free.

Customs/Duties:

International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country.

Please be aware when you are ordering for International deliveries you warrant, understand and agree to the following:

1. Customers are liable for any relevant customs charges, duties or tariffs for their country.

2. Customers understand that if the goods sent from us are impounded by customs, delivery charges and cost of goods will not be refunded.

3. Customers understand that if the goods are returned, the customer will be charged for all shipping charges (to and from the customer).

To protect our global distribution network ZAC SPEED PTY LTD will not devalue invoices or ship under valued proforma invoices. We cannot mark international orders as a gift in order to bypass or reduce any customs fees, as this is an illegal practice.

Considerations

1 Weekends don’t count. All lead times are in business days and exclude public holidays.

2 All international orders will be dispatched within 48 hrs

3 Dispatch is based on items leaving our Melbourne warehouse

Tracking

You can check the status of your order and track any dispatched consignments. You will get an email with a tracking link when the item is dispatched.

More Information:

If you require more information on shipping policy or special order requirement please contact us on [email protected]

 

Shipping Policy All Countries

 

Forced Majeure

Zac Speed PTY LTD will not be liable for any delay/s in performing any of its obligations under these Purchase Terms caused by circumstances beyond the reasonable control of Zac Speed Pty Ltd, including but not limited to, natural disasters, war, acts of terrorism, industrial strikes, breakdowns or failures, or any other events that disrupt the processing of orders. Zac Speed shall be entitled to a reasonable extension of time in order to perform its obligations under these Purchase Terms.

 

WARRANTY POLICY

 

Zac Speed provides Limited lifetime warranty coverage for its backpacks and accessory products to the original purchaser. The limited lifetime warranty covers defects in materials, design or workmanship. We do NOT cover products that no longer work due to wear and tear. Wear and tear is damage that inevitably and naturally occurs as a result of normal use. Moving parts will wear out, fabric and rubber components will deteriorate and fade over time when subject to the elements.

WHAT IS COVERED

Zac Speed will repair or replace, at their option, items that are defective. If an item is repaired, the parts and labor are covered by Zac Speed. Ground shipping charges within Australia to send repaired or replaced products to the purchaser are covered. Repair or replacement as provided in this warranty is your exclusive remedy.

WHAT IS NOT COVERED

Zac Speed does not warrant any product, which is damaged from abuse, lack of maintenance or is not used for its intended purpose. Damage caused by improper use or improper installation is not a defect; therefore repair or replacement of a damaged product will not be covered under this warranty. Shipping charges required to send a defective product to Zac Speed are not covered. Sales outside of Australia and any other expenses are not covered. If Zac Speed Australia determines your product has exceeded its lifetime and deems the product ineligible for warranty repair or replacement we will contact you to discuss available options. For USA and Canadian customers please contact Zac Speed distributor in your country on the customer service contact listed below.

PURCHASE REPLACEMENT PARTS

A Zac Speed commitment to our customers is to keep your product serviceable and in good working order for as long as possible. Inevitably some elements of a product naturally wear out before others, to keep your product functioning for as long as possible Zac Speed offers a range of replacement parts for the purpose of product maintenance or feature upgrade.  Please refer to our spares parts list.

https://zacspeed.com/product-category/accessories/spare-parts/

For Customer service & Warranty Support please contact:

 

AUSTRALIA

Zac Speed

PO Box 580
Mentone Victoria 3194
Australia
[email protected]

USA

Pacific Powersports, Inc

42345 Avenida Alvarado Unit B
Temecula, CA 92590
951-719-3663 office
[email protected]

CANADA

Motovan Corporation

1391 Gay Lussac
Boucherville, Québec
J4B 7K1
450-449-3903
[email protected]ovan.com